We are available 9am-5pm Monday to Friday on 01597 823 800. Outside of these hours you might need to speak to one of the following services, so here are their contact details for ease of reference:
Social Services Emergency Out of Hours Numbers:
They will provide emergency cover and access to essential services outside of the main local office working hours.
- Powys Social Services 0845 054 4847
- Conwy Social Services 01492 515 777
- Denbighshire Social Services 0845 053 3116
- Wrexham Social Services 0845 053 3116
The Samaritans: 116 123
This number is free to call from both landlines and mobiles, including pay-as-you-go mobiles, and it won’t show up on the phone bill. People who are going through a difficult time can access the service round the clock, every single day of the year, without paying for the phone call.
NHS emergency and urgent care services: 111
Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Carers Direct helpline: 0300 123 1053
For when you need help with your caring role and want to talk to someone about what options are available to you. The helpline is open from 9am-8pm Monday to Friday, and from 11am-4pm at weekends. The helpline is closed on bank holidays. The cost of the call is the same as a call to a number beginning 01 or 02 (known as “geographic numbers”).
Childline: 0800 11 11
This number is free to call from both landlines and mobiles, including pay-as-you-go mobiles, and it won’t show up on the phone bill. Childline has a team of trained counsellors ready to help anyone under 19 in the UK with any issue they’re going through. It is free, confidential and available any time, day or night. You can also talk to Childline by email or through 1-2-1 counsellor chat.
The Silver Line: 0800 4 70 80 90
Free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Calls to 0800 numbers are free from both mobiles and landlines.