To get immediate help in an emergency and out of hours, please check our Getting Immediate Help page

It is easier to deal with emergencies if you have planned for them beforehand. Here are some suggestions of actions you can take in advance, which will help you be prepared and have resources and systems to draw on in case of emergencies.

Add an ICE number to your phone – add the phone number of the person you would like to be called in an emergency, and save their details under “ICE” (In Case of Emergency) in your phone contacts.

Stick a list of emergency numbers to your fridge so you have them to hand if you need them in a rush. Make sure they include phone numbers for:

  • GPs, including out of hours
  • Social services office and out of hours number
  • Carers Emergency Card scheme
  • Contact numbers of other people (friends and family) who might be able to help

Ask about emergency planning when you have your Carers’ Assessment.

Make sure you register for a Carers Emergency Card so that the person you care for will be looked after if something happens to you – we have full information on our Carers Emergency Card page.

Have a Medications Plan and keep it up to date. You might want to include non-prescription medications, such as herbal remedies, so others have a full understanding of what is being taken. Ensure that people who will know what to do if something happens to you, know where to find the Medications Plan (it’s a good idea to keep a copy with the medications, if practical). Take a copy of the Medications Plan with you when you and the person you support travel away from home. Make sure the Plan is updated whenever medications change or are discontinued, or when the care needs change significantly. If the person you support is seeing a new medical professional for the first time, take the Medications Plan with you – it will save time. Have a medicines review from time to time with your GP or your pharmacist.

You, and the person you care for, might want to write a will; and you might want to sort out Lasting Power of Attorney for the person you look after. Check out our page on legal and policy matters for more information.

There is assistive technology that can help warn you if the person you care for has fallen down or wandered out of the house. See our page on technology for carers.

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For anything else, or if you have any other handy tips and suggestions to add to this page, talk to us in the office or to your outreach support worker!